About the Career: In this role, you will serve as an internal consultant leading quality improvement initiatives. In this position you will apply Business Process Management, Lean, Robotic Process Automation, and Six Sigma Methodologies to improvement efforts, maximizing business performance, increasing customer satisfaction and returning savings to the bottom line.
Our Ideal Candidate: You are energized when you are engaging with stakeholders to better understand the business and their processes. You have an eye for seeing where efficiencies can be gained or where customer satisfaction can be elevated, and leading teams through the transformation. While you may not have insurance industry experience, you are looking forward to learning more about Wellmark and the industry.
Why Wellmark Technology? At a time when technology is creating new business models, disrupting industries and creating valuable experiences for consumers, our role as technology team members must elevate an organization through innovative transformation, modernized technology and delivery of new business strategies, including an aim to continuously evolve and enhance the customer experience. At Wellmark, our technology transformation program is called ASCEND and is led by our empowered technology leaders and team members. Together, we are leaning into the future, owning the outcome and working together to transform how we work and what innovative solutions we deliver.
a. Conduct smaller end to end process evaluations, overlaid with customer feedback, performance standards and costs, to identify improvement opportunities. Collaborate with the business to fully understand and scope these opportunities.
b. Lead process improvement initiatives, utilizing lean and six sigma methodologies, to maximize business performance, increase customer satisfaction and return savings to the bottom line.
c. Effectively use Lean Six Sigma methodologies, in the most appropriate manner to complete process improvement projects.
d. Assist with the certification process for Rapid Process Improvement and/or Lean. Coach and mentor candidates through this process.
e. Support the development and implementation of components of the process excellence strategy.
f. Other duties as assigned.