• Program Coordinator (Administrative Support for Program Management Teams)

    Location US-IA-Des Moines
    Job ID
    Information Technology
    Requires Non-Compete?
  • Job Summary

    About the role: You are an integral member of a program team responsible for providing support for programs which include technology projects of varying size and complexity. In this role, you will use independent judgment and organizational skills to provide a broad scope of support to the program teams by directing, organizing and controlling program activities under the direction of a Program Manager in a fast-paced environment. You will take independent actions with limited direct supervision and provided support on a number of fronts including but not limited to planning, coordinating, scheduling, researching and problem resolution.


    Our Ideal Candidate:  You feel fulfilled when you can anticipate the needs of others and assist in making their jobs easier. You feel effective when you cover all of your bases, delivering a well-orchestrated plan for any assignment you are handed. You are often complimented on your knack for a high attention to details.  You enjoy collaborating cross functionally with administrative staff and other functional areas within the business. 


    Why Wellmark Technology? At a time when technology is creating new business models, disrupting industries and creating valuable experiences for consumers, our role as technology team members must elevate an organization through innovative transformation, modernized technology and delivery of new business strategies, including an aim to continuously evolve and enhance the customer experience. At Wellmark, our technology transformation program is called Ascend and is led by our empowered technology leaders and team members. Together, we are leaning into the future, owning the outcome and working together to transform how we work and what innovative solutions we deliver.


    Wellmark has been named one of the best employers in the U.S. by Forbes Magazine, ranking #3 out of the top 500 midsize employers in the nation and 1st among midsize insurance companies! 

    Minimum Qualifications Required (all must be met to be considered)

    • Associates degree or direct and applicable work experience 
    • Minimum of 4 years previous experience in a project/program management support, or administrative support in which you supported multiple leaders or team members, or office administration role
    • High level of attention to detail
    • Multitasking, organizational, and continual privatization skills.  With the ability to succeed in a fast-paced office environment with multiple assignments and deadlines
    • Effective verbal and written communication skills and communicating with varying levels of leadership
    • Strong experience with Microsoft office suite - e.g. Outlook, Word, PowerPoint, Excel


    Hiring Specifications Preferred

    • Associate’s Degree
    • Experience consulting with peers or stakeholders
    • Exposure or knowledge of project management processes/ Software Development Life Cycle (SDLC)
    • Ability to perform, document, and/or guide others through a series of related steps where sequence is important to the flow of work

    Job Accountabilities

    a. Program Support Provide moderately complex administrative support to program leaders including organization of cadence meetings. This includes, but is not limited to, preparing program meeting agendas, distribution of meeting minutes, tracking progress on outstanding program items

    b. Program Resource Management Coordinate with Program Directors and Program Leaders to have a clear understanding of program resource needs for consultants and full time employees. Collaborate with the resource manager, budget, procurement, vendors and human resources to ensure steps are being taken to secure resources quickly for the program. Provide communications to program team and ensure onboarding and necessary training takes place.

    c. Reporting Prepare and/or create error free moderately complex documents and materials in a timely manner for internal/external communications. May maintain databases including the entry, analysis and the gathering of information to produce reports. Compile data from multiple sources and create sensible charts, graphs, and reports. Exercise solid judgment/discretion in the collection and dissemination of sensitive/confidential information. This could include confidential documents such as business plans, legal actions, personnel information, etc.

    d. Customer Service Provide support to team members, customers, vendors, stakeholders and employees through friendly, professional, timely and accurate response to their inquiries. Where situations allow provide problem resolution, research, and interpretation of departmental procedures, and provide recommendations that proactively support customer satisfaction.

    e. Budget Participate in the budget process for multiple program teams to ensure timely completion, including but not limited to planning, data entry, account reconciliation and the timely handling of bills with internal and external customers/vendors. Review vendor invoices against contracts and ensure they are aligned and can be approved

    f. Other job duties as assigned.


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