• Sr Application Analyst (Digital Application Operations)

    Location US-IA-Des Moines
    Job ID
    213119
    Category
    Information Technology
    Requires Non-Compete?
    Awaiting Confirmation
  • Job Summary

    About the Career: Wellmark is hiring a Sr Application Analyst to manage highly integrated/complex applications in support of Wellmarks systems – specifically, in this role you would be supporting digital applications such as MyWellmark, Wellmark.com and ‘Portals’ for Agents, Employers, etc.  You will provide advanced troubleshooting and resolution of system incidents and problems while collaborating with application delivery, infrastructure and other business partners. And you will maintain documentation and evaluate changes to determine the risk to current environments.

     

    Our Ideal Candidate: You feel effective when you are responding to customer inquiries and becoming well-versed with common problem inquiries to be able to provide immediate solutions. You feel fulfilled when you can build and enhance relationships with internal and external customers to better understand their needs and provide them resolution. Documentation is not just a step in the process, but rather something you look forward to completing as a way to ensure you can better assist customers in the future.

     

    Why Wellmark Technology? At a time when technology is creating new business models, disrupting industries and creating valuable experiences for consumers, our role as technology team members must elevate an organization through innovative transformation, modernized technology and delivery of new business strategies, including an aim to continuously evolve and enhance the customer experience. At Wellmark, our technology transformation program is called ASCEND and is led by our empowered technology leaders and team members. Together, we are leaning into the future, owning the outcome and working together to transform how we work and what innovative solutions we deliver.

     

    Wellmark has been named one of the best employers in the U.S. by Forbes Magazine, ranking #3 out of the top 500 midsize employers in the nation and 1st among midsize insurance companies!

    Minimum Qualifications Required (all must be met to be considered)

    • Associate’s degree or equivalent and applicable experience
    • 4+ years’ experience to include a combination of the following:
      • Reacting quickly and taking steps to efficiently and effectively triage and troubleshoot
      • Testing in a fast paced environment
      • Network administration, database administration/management
      • Code review experience - .net
      • Acting as a subject matter technology resource on one or more applications
    • Demonstrated ability to adapt to changes quickly
    • Proven analytical abilities when working across multiple data sources
    • Proven communication skills working with stakeholders within the business and/or external vendors
    • Demonstrated ability to formulate make decisions and to influence others
    • Proven to be highly organized, with an ability to multitask, all the while maintaining high attention to detail
    • Self-starter not only to troubleshoot, but to provide proactive solutions
    • Knowledge of and interest in mentoring/coaching others

    Hiring Specifications Preferred

    • Associate’s degree
    • Knowledge of full Software Development Life Cycle

    Job Accountabilities

    a. Manage and troubleshoot multiple highly integrated/complex applications in support of Wellmarks systems. Provide technical guidance and coordinate of system implementations and upgrades. Proactively monitor systems availability performance and capacity and advise leadership of system health.

    b. Provide tactical troubleshooting and resolution of system incidents and problems while collaborating with application delivery, infrastructure and business partners.

    c. Utilize strong customer service skills in response to new release and customer inquiries and become wellversed with common problem inquiries and be able to provide immediate solutions.

    d. Collaborate with infrastructure and information security to ensure that regulatory and security requirements are maintained.

    e. Maintain documentation and design papers defining infrastructure, implementation, systems administration, system management, testing, problem escalation and maintenance.

    f. Assist in the research, evaluation, and selection of technology solutions that are compliant with Wellmarks adopted standards allowing integration into the existing environments with minimal impact to users.

    g. In collaboration with enterprise availability, assist with high availability/high reliability application environments across a complex technical enterprise by providing indepth cross functional technical expertise to implement, support, and improve corporate wide and business line specific systems.

    h. Evaluate changes to determine the risk to current technical environment to determine and recommend the most effective implementation strategy.

    i. In support of production/application systems, provide application expertise to support project investments. Provide system availability, performance expectations and capacity requirement.

    j. Assist and collaborate with leadership regarding the development of a multiyear application plans accounting for investments, interdependencies with infrastructure, vendor product roadmaps, and business applications strategies.

    k. Attain and leverage technical expertise of current and emerging technologies, as well as exhibiting a practical project management skillset, to promote strong internal and external customer relationships.

    l. Develop business knowledge of the application in order to effectively provide support maintenance.

    m. Support disaster recovery and business continuity efforts and plans in the event of a disaster. Ensure audit processes are followed and reports provided to leadership as necessary. Communicate crisis data or disaster recovery actions, and escalations to appropriate internal and external stakeholders. Ensure minimal impacts to users during implementation and post maintenance activities.

    n. As needed, may engage in development activities to support enhancement and maintenance of application systems or project investments.

    o. Other duties as assigned.

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