• Team Leader Cloud Services Management

    Location US-IA-Des Moines
    Job ID
    213068
    Category
    Information Technology
    Requires Non-Compete?
    No
  • Job Summary

    About the Career: In this role, you will provide leadership to a team of IT professionals, including IT solution developers, IT Service Managers, Discovery Analyst, and/or technical writers/production support. You will collaborate with technology teams and business leaders to provide information technology strategic leadership, guidance, and support regarding the portfolio of systems and/or applications aligned with multiple business processes. You will be responsible for all aspects of IT Service Management Change, Incident, Problem, and more. In addition, you will leverage peers, business users and others to develop and maintain an industry leading IT Service Catalog. 

     

    Why Wellmark Technology? At a time when technology is creating new business models, disrupting industries and creating valuable experiences for consumers, our role as technology team members must elevate an organization through innovative transformation, modernized technology and delivery of new business strategies, including an aim to continuously evolve and enhance the customer experience. At Wellmark, our technology transformation program is called Ascend and is led by our empowered technology leaders and team members. Together, we are leaning into the future, owning the outcome and working together to transform how we work and what innovative solutions we deliver.

     

    Wellmark has been named one of the best employers in the U.S. by Forbes Magazine, ranking #3 out of the top 500 midsize employers in the nation and 1st among midsize insurance companies! 

    Minimum Qualifications Required (all must be met to be considered)

    • Bachelor’s degree or direct and applicable work experience
    • Minimum 7 years’ experience in IT technical solutions delivery to include a combination of the following:
      • Progressively responsible experience within service management
      • Experience with service management products such as BMC Remedy or ServiceNow
      • Experience defining, administering and/or ownership of a change management process
      • Experience overseeing the administration of assets within the environment
      • High level of collaboration with internal IT teams and/or Project Managers and/or Business Systems Analysts
    • Leadership typically gained through a combination of project and informal leadership that demonstrates competencies
    • Demonstrated critical thinking and effective decision making skills
    • Proven communication skills (both written and oral) with the ability to understand the needs of your stakeholders, influence and drive change, as well as adapt communication to your audience; up to an including executive level management
    • Experience understanding company strategy and creating effective tactical plans for teams
    • Proven experience in being proactive in approach and going above and beyond what is required
    • Travel up to 5% may be required based on business needs

    Hiring Specifications Preferred

     

    • Bachelor’s degree
    • Formal leadership experience
    • BMC Remedy experience
    • Agile experience
    • 7+ years’ experience within IT Operations/ Network Administration and/or Database Administration / Mgmt.
       

    Job Accountabilities

    a. Provide leadership and day-to-day management of financial and human resources, primarily focusing on employee coaching, development, performance improvement, coordination and budgeting for staff and departments specific functions/services. Support business objectives and produce results that are effective, accurate, and timely and on target to meet HR team and stakeholder needs.

    b. Leads a team of employees and consultants in developing, integrating, testing and maintaining innovative and cost-effective technology solutions to satisfy business needs using information technology, business and industry trends.

    c. Owns and operates the governance for IT Service Management at Wellmark all disciplines of ITIL/ITSM. Owns and Operates, gathers requirements for improvements and optimization, sets strategic direction for the IT Management toolkit.

    d. Creates vision and leadership for the IT Service Catalog for all of Wellmark IT. Leads the requirements gathering, coding, testing, and release efforts behind the Service Catalog and IT Management toolkits.

    e. Lead all technology emergency situations and act as liaison to business continuity and other emergency response teams at Wellmark.

    f. Attract, retain, and develop IT professionals. Coach and mentor employees to promote individual growth.

    g. Collaborates with Business leadership to stay abreast of the Wellmark business environment, strategic priorities and objectives, and tactical plans.

    h. Collaborates with IT leadership to ensure the architecture, infrastructure, and technical solutions are designed for optimal reusability and integration, while adhering to Wellmark standards and processes and aligning with Wellmark technical and business strategy.

    i. Determines, monitors, and manages operational budgets, including staffing requirements, training, software and hardware needs, etc.

    j. Performs necessary administrative functions, including all aspects of the hiring process, performance reviews, goal setting, invoice preparation/review, and status reporting.

    k. Identifies and complies with business process controls and department goals through documentation, monitoring, and reporting critical activities.

    l. Coordinates with company resources to accomplish integration of technical solutions and processes.

    m. Establishes and builds excellent trust based working relationships with IT and business teams.

    n. Provides exceptional service to stakeholders ensuring timely and accurate results motivates and ensures teams commitment to excellence.

    o. Other duties as assigned.

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