• Sr. Market Implementation Manager

    Location US-IA-Des Moines
    Job ID
    213046
    Category
    Other
    Requires Non-Compete?
    No
  • Job Summary

    About the Team: Wellmark’s Market Implementation team aligns the work of Sales, Pharmacy and Marketing to successfully deliver market initiatives, product launches and product updates. The team’s work ranges from leading major market initiatives, implementing product changes, assessing compliance impacts, partnering with ancillary vendors on product initiatives, and more. Their talents range from strategic thinking and project analysis to creative project oversight and execution.

     

    About The Role: Our Sr. Market Implementation Manager will deliver on the strategic vision set forth by our business partners in marketing, sales, network, pharmacy, and care management by ensuring products, projects, and initiatives are implemented efficiently and effectively. This individual will use their subject matter expertise to serve as a business owner responsible for delivering results by leading, co-leading, and executing a mix of tactical and strategic projects that are complex and cross-functional in design, along with the planning and implementation Wellmark’s products. Additionally, this individual may be asked to serve as a business owner on corporate projects.

     

    Ideal candidates are able to focus on the big picture just as effectively as they can navigate complex details. They have a knack for keeping things moving forward, and they’ve developed strong project/program leadership skills. They’re structured in how they organize their work, yet flexible in prioritizing projects—equally great with hot deadlines and strategically paced projects. They’re also independent workers, but enjoy collaborating with teams to bring projects to life. Sound like a fit? Review the qualifications below and apply today!

    Minimum Qualifications Required (all must be met to be considered)

    • Bachelor’s degree or direct and applicable work experience.
    • 4+ years of related product or sales operations experience, including business/system analysis and coordination and support of project execution.
    • 2+ years of experience managing projects, programs, or initiatives with increasing levels of accountability—e.g., complex, cross-functional, enterprise. Ability to serve as business owner and subject matter expert.
    • Strong verbal and written communications skills with the ability to share insights and recommendations with various stakeholders, including senior leaders.
    • Group facilitation and interpersonal skills. Proven success building relationships and promoting collaboration and teamwork.
    • Strong attention to detail. Ability to independently analyze information, evaluate workflows/processes, and make decisions that align with product strategies and balance customer and stakeholder needs.
    • Creative, innovative approach to problem solving.
    • Proficient with Microsoft Office (e.g., Word, Excel, Outlook) and web-based applications.
    • Self-starter with strong time management skills and the ability to produce quality results. Flexible and adaptable to change.
    • Ability to coach and mentor others.
    • Ability to travel as needed.

    Hiring Specifications Preferred

    • Bachelor’s degree.
    • Project Manager Professional (PMP).
    • Health care or related industry experience, including knowledge of products, benefit design, etc.

    Job Accountabilities

    a. Accountable for driving performance and delivery of business project objectives for corporate assigned projects. Will serve as a key business owner, responsible for driving results, and executing multiple technical or strategic projects. Will provide direction to the entire project on priorities, goals, approvals and will serve as the contact for escalation on any issues, risks or changes identified within project.

    b. Manage and support the implementation and ongoing operations of market segment programs and projects. Ensures business objectives are being met and details across the projects are coordinated and executed.

    c. Responsible for implementing the product/service strategic plan to achieve desired results that ultimately position Wellmark as the leader in health and ancillary products and services.

    d. Serve as a coach and mentor to Market Implementation Managers by providing subject matter expertise and guidance.

    e. Collaborate with marketing, marketing communications, sales, network, pharmacy, care management, provider relations and other key stakeholders as needed. Work with these business areas to ensure products and market initiatives are implemented efficiently and accurately portrayed in communication mediums web, print, mobile, etc. to customers, distribution channels and others.

    f. Partner with Legal, Compliance and the Regulatory and Compliance Manager to understand complex health insurance regulations and legislative activity. Once impact to product has been assessed, implement projects to ensure product related compliance changes are made, as needed, in a timely manner.

    g. Demonstrate the key drivers of project management effectiveness meet deadlines, logically solve problems recognize and mitigate risks, align project priorities to organizational strategy, connect project priorities to organizational goals, leverage the talent and skills of right people and tasks, facilitate consensus among stakeholders, objectively evaluate team members, and understand project interdependencies.

    h. Work closely with the Systems Support team to ensure technical specifications and test plans achieve objectives.

    i. Coordinate the business resources needed for subject matter participation on assigned projects and initiatives in an effort to minimize business resource use, work with department training to plan business training, and work with the project team to coordinate business resources for testing purposes.

    j. Define and validate all file integrations. Take the lead when working with internal and external stakeholders to implement and maintain file data specific to the products being supported.

    k. Ensure that standard operating procedures exist for all processes that are in place for existing products as well as when new products/enhancements are introduced into the market.

    l. Other duties as assigned.

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