• Account Service Coordinator (Sioux Falls)

    Location US-SD-Sioux Falls
    Job ID
    212905
    Category
    Sales
    Requires Non-Compete?
    No
  • Job Summary

    What’s the work that energizes you? Do you enjoy being able to pivot between tasks with agility? Are you able to do so while remaining resilient and focused? Are you a connector of processes and people? Do you deliver exceptional service to your clients while exhibiting strong communication skills? If you said yes, consider growing your career as an Account Service Coordinator!

     

    Our Account Service Coordinator will support Account Managers and Business Developers with new and renewal transition and implementation activities. Researching, resolving and providing prompt, refined and accurate responses to customers is key while maintaining communication with consultants and agents via phone, written correspondence, and e-mail.

     

    Why Wellmark? We’re a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 75 years’ worth of trust. We aren’t motivated by profits. We’re motivated by the well-being of our friends, family and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

    Minimum Qualifications Required (all must be met to be considered)

     

    • High School diploma or GED.
    • 1+ year of demonstrated experience providing service to customers and stakeholders, preferably in a health insurance (or related industry) setting.
    • Experience preparing and processing paperwork in a timely and accurate manner.
    • Verbal and written communication skills to support positive interaction with various internal/external audiences.
    • Organizational skills, ability to prioritize and multi-task. Ability to produce results while maintaining a commitment to quality, accuracy, attention to detail, and timeliness.
    • Willingness to exercise flexibility while working in a collaborative team environment.
    • Proficiency with Microsoft Office applications – e.g. Word, Excel, Outlook. Technical aptitude to learn new systems.

     

    Life & Health insurance license, or the ability to successfully obtain license within 60 days of hire.

     

    Hiring Specifications Preferred

    • Associate’s Degree.
    • Health insurance or related industry experience.

    Job Accountabilities

    a. Prepare and submit required paperwork for new or renewal business, as applicable, accurately and within specified timeframes with guidance and support from Account Managers.

    b. Participate in and support new and renewal group transition and implementation activities. This includes sales material preparation, market material inventories, as well as other pre/post-sale requests.

    c. Maintain relationships with customers, agents, and/or consultants through effective communication and customer service. Keep Account Managers and leader informed of customer interactions and status updates.

    d. Effectively research and resolve standard inquiries claim, membership, billing, benefit, etc., which may be received via fax, mail, phone or email, in a timely and accurate manner. Provide prompt, courteous and accurate responses to customers and/or agents.

    e. Document relevant account and/or agent information and activities in Customer Relationship Management CRM system in a timely manner.

    f. Assist in organizing and/or participating in various group benefit fairs and agent initiatives, as needed.

    g. Proactively identify opportunities to improve workflow procedures.

    h. Other duties as assigned.

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