Team Leader Business Analytics (analytics support to the Wellmark Customer Service team)

Location US-IA-Des Moines
Job ID
Requires Non-Compete?

Job Summary

About the Team: This team will specifically provide analytics support to the Wellmark Customer Service team.



About the Career: Wellmark is currently recruiting for a Team Leader to join our Business Analytics team! In this role, you will be responsible for leading a team of  Analysts and/or Data Scientists that support Wellmark’s enabling greater and more effective use of analytics in decision making.   You will provide analysis capabilities to your stakeholders in helping them to improve their business area through optimizing segmentations, channels, programs and executional control and monitoring. In addition, you will lead the development and maintenance of data mining tools and standard reporting business that drive decision making efforts for internal stakeholders while adhering to established data governance standards and processes.


Our Ideal Candidate: You are engaged by seeing the bigger picture and enabling proactive, problem solving analysis through the work you and your team provides.  You not only lead others, but you act as a player/coach and will provide expertise on modern business intelligence tools as well as , advanced analytical capabilities (e.g.  statistical modeling, machine learning, voice/text analytics)


Minimum Qualifications Required (all must be met to be considered)

  • Bachelor's Degree in related fieId or direct and applicable work experience (preferred STEM or quantitative discipline (e.g. Finance, Accounting))
  • Minimum 4 years’ experience as a business analyst or business intelligence role where you have applied advanced analytics (e.g. statistical modeling, voice/text analytics, machine learning)
  • Leadership skills typically gained through a combination of project or informal leadership that demonstrates competencies
  • Strong interpersonal skills, with the ability to build relationships of collaboration and trust
  • Demonstrated problem solving skills with the ability to proactively engage with business stakeholders
  • Prior experience in change management philosophies
  • Effective communication skills, both verbal and written, with the capability to gather data and develop and effectively communicate solutions to all levels of the organization
  • Demonstrated ability to create and execute the strategic vision

Hiring Specifications Preferred


  • Bachelor's Degree in related field
  • 4+ years of health insurance experience or other risk based business(e.g. financial services or other insurance)
  • 4+ years of report writing/analysis experience
  • Prior formal process improvement/workflow management experience (e.g. Six Sigma/Lean methodologies)
  • Prior experience using statistical programming tools for advanced analysis and complex data integration
  • Prior experience coaching/mentoring team on analytical tools and techniques

Job Accountabilities

a. Provide leadership and day-to-day management of corporate and divisional reporting and analytics, primarily focusing on employee coaching, development, performance improvement, and departments specific functions/services. Support business objectives and produce results that are effective, accurate, timely, and on target to meet business and stakeholder needs.

b. Lead and manage Wellmark's corporate and divisional needs by coordinating with key departments and stakeholders, identifying opportunities on which to act, initiating process improvement strategies, and providing expertise for projects, data, reporting, and analytics.

c. Define and drive enterprise reporting standards, business rules and definitions for data. Collaborate with business stakeholders on the definition, design, execution, and maintenance of data extracts to meet critical business requirements. Manage multiple projects simultaneously and support corporate and process improvement initiatives, meeting aggressive timeframes. Provide consultation to team members and other Wellmark departments regarding appropriate use of data and reporting of business process metrics.

d. Guide/lead analysts or scientists on how to appropriately extract, analyze, interpret and integrate data using internal and external data sources to develop intelligence packaging to draw conclusions and support recommendations made to stakeholders. Integrate data from several resources throughout Wellmark to efficiently and effectively show value of reports/programs to stakeholders.

e. Lead efforts to initiate exploratory data mining initiatives to identify new value-based opportunities for the business areas and apply appropriate data-mining methodologies for the task. Create innovative business solutions using data and technology.

f. Maintain a collaborative partnership with all other departments to define, enforce, and maintain communication circuits, delivery processes, and documentation of standard operating procedures that will ensure the success of the team in its role and responsibilities.

g. Drive continuous improvements and manage change to meet evolving stakeholder reporting/consulting requirements by conducting ongoing stakeholder analysis and implementing innovative solutions to achieve improved satisfaction with reporting, analytical, and consulting services.

h. Facilitate and or organize training of the team and potentially others outside the team to achieve distribution of data knowledge, optimal utilization of tools, technical and consultative skills, and applications.

i. Lead the development, implementation and oversight of report rationalization across teams, as well as automated and self-service report capabilities.

j. Provide leadership of the development, design, and implementation of data initiatives, such as the data warehouse, data consumption layer, etc.

k. Other duties as assigned.


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