a. Provide leadership to develop, coach and mentor staff to effectively perform their jobs. Provide a strong understanding of service delivery concepts, procurement, negotiations, settlements, strategic and tactical planning, and quality assurance processes. Participate with leadership in the budget preparation, purchasing decisions, expense control, and staff management processes.
b. Be a self-driven, reflective Team Leader who hires and enables the development of skilled team members to handle the variety of tasks assigned, through coaching, mentoring, and nurturing new ideas. Provide a strong understanding of service delivery concepts, cloud and cloud services design, strategic and tactical planning, and overall IT Service Management Delivery for Release and Change of Cloud infrastructures.
c. Oversee the design and improvements of Wellmarks build and release infrastructure including the development of secure based cloud infrastructures, the setup and maintenance of source code repositories, build tools and scripts. Manage the repository management tools and confirmation management tools through the deployment of code base integrity, checkin validation rules and branching and merging processes.
d. Responsible for overall service and technology recovery and business continuity in the event of a disaster. Ensure audit processes are followed and reports delivered to Wellmark leaders and archive as required.
e. Conduct research activities and testing on the applicability of new integrated system designs, technologies, architectures, and products to recommend innovative solutions enhancing the current system and aligning it with Wellmark's enterprise architectural direction, long-term strategic plans, and migration roadmaps.
f. Ensure compliance with all applicable legal, regulatory, licensing, governance, and contractual requirements by establishing and monitoring effective processes and procedures.
g. Provide optimal systems performance levels through proactive systems design and engineering practices identifying and resolving cross-capability architectural dependencies, simplification opportunities, and gaps while minimizing costs.
h. Direct the implementation of cloud enhancements ensuring optimal system performance and reliability, while addressing the requirements of heterogeneous integration, compatibility, security, and business continuity to guarantee scalable solutions.
i. Design or select applications required for enterprise system level interactions.
j. Forecast management of technology replacement to better articulate costs for expense control during the multiyear rotation period. Participate with leadership in the budget preparation, purchasing decisions, expense control, and staff management processes.
k. Make timely recommendations to Wellmark leaders concerning the need for additional resources or personnel so that work schedules and assignments are completed accurately and timely in a multishift environment. Lead the development and scheduling of resources and personnel usage including availability monitoring.
l. Other duties as assigned.