a. Provide the strategic direction and leadership for Process Excellence team that support Wellmark and divisional strategy and goals.
Cascade and communicate strategy and initiatives to team members, driving customer/stakeholder service, and supporting achievement
of overall company results.
b. Provide leadership and day-to-day management of financial and human resources, primarily focusing on employee coaching,
development, performance improvement, coordination and budgeting for staff and department specific functions/services. Support
business objectives and produce results that are effective, accurate, timely, and on target to meet business and stakeholder needs.
c. Through trusted business relationships, will partner with the Senior Leadership Team, Officers, and other key external stakeholders
across Wellmark to develop a sustainable Process Excellence strategy. Ensure the alignment and execution of an integrated/
transformational strategy for the organization. Proactively identify and eliminate waste and defects within existing processes, yield
positive financial impacts from process improvements, and drive greater process effectiveness and efficiency throughout Wellmark.
d. Drive continuous improvement culture through training, co-ordination and implementation of Lean/Six-Sigma principles in day-today
operations. Will oversee the planning, assignment and execution of process improvement projects, analyzing business needs and
priorities, monitoring workflow and prioritization of work, and ensuring resources are effectively and efficiently deployed. Lead
transformational enterprise-level projects as needed.
e. Enhance and sustain a process-oriented culture where customer and business requirements and process controls are documented,
communicated, and utilized to improve work processes. Assist in the establishment of qualitative measures to validate overall
efficiency and effectiveness of quality outputs.
f. Provide expertise in recommending, influencing and facilitating organizational, business and process change throughout the
enterprise, including at the senior leadership team level, by applying appropriate change management tools and techniques.
g. Build relationships and demonstrate effective interpersonal behaviors across the organization, develop an understanding of how
departments function, and provide valuable consultation to business leaders, officers and senior leadership in order to help deliver
break-through solutions and spur transformational change toward meeting the strategic objectives of the company.
h. Lead in the identification and incorporation of industry best practices, benchmarks and voice of the customer/stakeholder data in
support of the process improvement strategy execution.
i. Other duties as assigned.