Do you enjoy uncovering and understanding the needs of your customers? Would you like to join a team that seeks to deliver strategic, customer-focused solutions?
As Sr. Account Service Rep, you’ll coordinate and support renewal and new group implementation activities under minimal supervision. This could include researching, resolving, and providing prompt, courteous, and accurate responses to customers, consultants, and agents via phone, written correspondence, or email. You’ll serve as an advocate on behalf of Wellmark by providing education regarding products and services to our customers and agents. Additionally, you’ll assist with the RFP process, support the coordination and facilitation of group enrollment and/or agent meetings, as well as collaborate with business partners (Operations, Underwriting, etc.) to evaluate the needs and requests of our customers.
Our ideal candidates are team players who thrive on gaining a deep understanding of "how" benefits work, researching information, resolving questions, and achieving customer/client satisfaction in a fast-paced, dynamic work environment. Account Service Reps are masters of time management, prioritization, organization, and enjoy partnering with Account Managers to support diverse blocks of business, while building long-term relationships with clients. Sound like a career path you’d like to pursue? Consider applying today!
Life & Health insurance license, or the ability to successfully obtain license within 2 months.