a. Customer Service: Provide support to team members, customers, vendors, stakeholders and employees through friendly, professional, timely and accurate response to their inquiries. Where situations allow provide problem resolution, research, and interpretation of departmental procedures, and provide recommendations that proactively support customer satisfaction.
b. Time/Data Management: Accurately and effectively perform calendar management by resolving timing conflicts, schedule meetings, prioritize and manage multiple inquiries, handle mail distribution and receipt. Ensure all meeting materials are provided to participants and the necessary equipment is available.
c. Budget: Participate in the budget process for multiple departments to ensure timely completion, including but not limited to planning, data entry, account reconciliation and the timely handling of bills with internal and external customers/vendors.
d. Reporting: Prepare and/or create error free moderately complex documents and materials in a timely manner for internal/external communications. May maintain databases including the entry, analysis and the gathering of information to produce reports. Compile data from multiple sources and create sensible charts, graphs, and reports. Exercise solid judgment/discretion in the collection and dissemination of sensitive/confidential information. This could include confidential documents such as business plans, legal actions, personnel information, etc.
e. Administrative Support: Provide moderately complex administrative support to multiple departments including but not limited to answering phones, responding to customer inquiries, data entry, event planning, coordination of travel arrangements, ordering departmental supplies, and assist with intradepartmental documentation and file management.
f. Project Management: Coordinate and define department projects with emphasis in planning, managing resources, communication of recommendations, and may be responsible for leading project implementation.
g. Other duties as assigned.