Sr Application Analyst

US-IA-Des Moines
Job ID
Information Technology
Requires Non-Compete?

Job Summary

About the team:  This position is located within one of our “Run” teams of our “Build, Run” operating model for Application Development at Wellmark.  This team of 11 works within a very fast paced environment to ensure environments are stable and running, provides root cause analysis and pro-actively solution to prevent future issues.


About our Ideal Candidate: You are a communicator and collaborator who is able to build relationships internally and also with 3rd party vendors. You take pride in being highly detail oriented and are energized by multitasking in a fast paced environment.


About the Career: In this role, you will manage and troubleshoot multiple highly integrated/complex applications in support of Wellmark’s systems. You will provide advanced troubleshooting and resolution of system incidents and problems while collaborating with application delivery, infrastructure and other business partners. In addition, you will maintain documentation and evaluate changes to determine the risk to current environments.


Core Competencies:

  • Accountability: Owning and taking responsibility for one’s actions.
  • Business Acumen: Understanding industry, market, financial and company specific operations.
  • Collaboration and Communication: Working together; listen to other’s ideas; communicate accurately and concisely.
  • Decision Making: Consider all facts and impacts when making decisions.
  • Focus on the Customer: Consistently doing what is in the best interest of our customer. Leaving a positive impression on the customer by elevating their experience; making it simpler and educating to helping them understand.

Minimum Qualifications Required (all must be met to be considered)


  • Associates degree or equivalent combination of education and applicable work experience
  • 4+ years of experience which should include any combination of the following:
    • Network administration, database administration/management
    • Testing and/or troubleshooting in a fast paced environment
    • Acting as a subject matter technology resource on one or more applications
    • Code review - C#, .net, Java
    • Writing SQL queries and analyzing data
    • Engaging 3rd party vendors in troubleshooting
  • Demonstrated ability to adapt to changes quickly
  • Proven analytical abilities when working across multiple data sources
  • Ability to effectively communicate, verbal and written
  • Demonstrated ability to formulate make decisions and to influence others
  • Proven to be highly organized, with an ability to multitask, all the while maintaining high attention to detail
  • Self-starter not only to troubleshoot, but to provide proactive solutions
  • Ability to be part of a rotating on-call schedule

Hiring Specifications Preferred

  • Associates degree
  • Knowledge of full Software Development Life Cycle
  • Knowledge of how to mentor/coach others

Job Accountabilities

a. Manage and troubleshoot multiple highly integrated/complex applications in support of Wellmark's systems. Provide technical guidance and coordinate of system implementations and upgrades. Proactively monitor systems availability performance and capacity and advise leadership of system health.

b. Provide tactical troubleshooting and resolution of system incidents and problems while collaborating with application delivery, infrastructure and business partners.

c. Utilize strong customer service skills in response to new release and customer inquiries and become well versed with common problem inquiries and be able to provide immediate solutions.

d. Collaborate with infrastructure and information security to ensure that regulatory and security requirements are maintained.

e. Maintain documentation and design papers defining infrastructure, implementation, systems administration, system management, testing, problem escalation and maintenance.

f. Assist in the research, evaluation, and selection of technology solutions that are compliant with Wellmark's adopted standards allowing integration into the existing environments with minimal impact to users.

g. In collaboration with enterprise availability, assist with high availability/high reliability application environments across a complex technical enterprise by providing in depth cross functional technical expertise to implement, support, and improve corporate wide and business line specific systems.

h. Evaluate changes to determine the risk to current technical environment to determine and recommend the most effective implementation strategy.

i. In support of production/application systems, provide application expertise to support project investments. Provide system availability, performance expectations and capacity requirement.

j. Assist and collaborate with leadership regarding the development of a multiyear application plans accounting for investments, interdependencies with infrastructure, vendor product roadmaps, and business applications strategies.

k. Attain and leverage technical expertise of current and emerging technologies, as well as exhibiting a practical project management skillset, to promote strong internal and external customer relationships.

l. Develop business knowledge of the application in order to effectively provide support maintenance.

m. Support disaster recovery and business continuity efforts and plans in the event of a disaster. Ensure audit processes are followed and reports provided to leadership as necessary. Communicate crisis data or disaster recovery actions, and escalations to appropriate internal and external stakeholders. Ensure minimal impacts to users during implementation and post maintenance activities.

n. As needed, may engage in development activities to support enhancement and maintenance of application systems or project investments.

o. Other duties as assigned.


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