Business Analyst – Quality Management

US-IA-Des Moines
Job ID
Clinical/Provider Support
Requires Non-Compete?

Job Summary

Our Business Analyst – Quality Management will provide application and/or system subject matter expertise by supporting one or more application and/or systems for Network Administration. This individual will review and scrutinize business processes, as well as interact and partner with project/program teams across the organization in support of business area systems. Additionally, this individual will perform system, process, and application production support and troubleshooting to applicable systems related to enhancements, patches, updates and/or conversions to improve processes, capabilities and efficiencies.


Core Competencies:

  • Accountability: Owning and taking responsibility for one’s actions.
  • Business Acumen: Understanding industry, market, financial and company specific operations.
  • Collaboration and Communication: Working together; listen to other’s ideas; communicate accurately and concisely.
  • Decision Making: Consider all facts and impacts when making decisions.
  • Focus on the Customer: Consistently doing what is in the best interest of our customer. Leaving a positive impression on the customer by elevating their experience; making it simpler and educating to helping them understand.

Minimum Qualifications Required (all must be met to be considered)

  • Associate’s Degree or direct and applicable work experience.
  • 2+ years of business analysis or related experience, including exposure to data flow diagrams, requirement specifications, user case scenarios, or user acceptance testing (UAT). Must demonstrate ability to understand complex systems in order to develop test cases and coordinate appropriate testing.
  • Effective communication skills with the ability to articulate complex information to diverse internal and external audiences.
  • Strong critical thinking and problem solving skills. Ability to analyze information and evaluate complex workflows/systems. Strong attention to detail.
  • Familiarity with regulatory standards, accreditation standards, or guidelines.
  • Self-starter with effective time management skills and the ability to organize and prioritize competing projects or tasks. Flexible and adaptable to change.
  • Collaborative approach to work with ability to partner with different business areas.
  • Proficiency with Microsoft Office. Technical aptitude to learn new software quickly.

Hiring Specifications Preferred

  • Associate’s Degree.
  • Exposure to quality assurance—e.g., assuring business requirements are accurate and produce desired technical and solution designs outcomes, data quality, etc.
  • Prior health insurance industry experience.

Job Accountabilities

a. Responsible for one or more applications and/or systems that support assigned business areas. Provide application and/or system subject matter expertise by reviewing and scrutinizing business processes.

b. Collaborate and work with members of Wellmark Technology, Network Administration, project team members as well as other stakeholders to define, analyze, plan, test, implement, maintain and document technology solutions for assigned applications and systems. Ensure process and system documentation is complete and updated and changes communicated as appropriate.

c. Interact and partner with project/program and technology teams. Ensure the correct stakeholders are actively participating to clarify understanding of high level business needs and requirements. Partner with members of Technology technical and project teams in the development of high level and detailed business requirements.

d. Validate, analyze, test and compile business requirements for assigned system or application. Use a variety of testing techniques to document test case traceability, to ensure applications are being tested according to testing plans. Will write and execute test scenarios and update/document findings.

e. Keep informed, support and adhere to regulations, Wellmark's software development lifecycle SDLC, operational procedures and other business analysis protocols. Ensure that system conversion and application release upgrades are implemented timely with associated business requirement documentation, testing and training prior to the implementation.

f. May work and communicate with company resources across the organization to accomplish upgrades and/or changes to programs and systems. Assist other business staff in determining best practices for business process improvement.

g. Comply with regulatory standards, accreditation standards and internal guidelines, remain current and consistent with the standard pertinent to Network Administration and covering regulations.

h. Other duties as assigned.


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