a. Provide the strategic direction and leadership for a team that supports Wellmark and divisional strategy and goals. Cascades and communicates strategy and initiatives to team members, driving customer/stakeholder service, and supporting achievement of overall company results.
b. Provide day-to-day leadership of financial and human resources, primarily focusing on employee and leader coaching, development, performance improvement, coordination and budgeting for multiple staff, and department specific functions/services.
c. Lead, define and support business objectives and produce results that are effective, accurately, timely, and meet or exceed stakeholder needs. Works collaboratively with senior leadership to identify ways to continue to improve Wellmark's environment and culture. Ensures resources are effectively and efficiently deployed by monitoring workflow and prioritization of work as appropriate. Recommend and influence strategies and process changes to resolve audit and compliance issues.
d. Conduct an annual risk assessment, create an annual Master Audit Plan (MAP) and present the plan to the Audit Committee for their approval. Once the MAP has been approved, oversee the execution of Wellmark's MAP.
e. Present quarterly to the Audit Committee of the Board of Directors and the Compliance Committee as necessary. Understand and meet and Committees requirements around internal audit reporting. Meet quarterly with the Audit Committee of the Board of Directors, the Chair of the Audit Committee and the CEO to discuss risks, controls and action plan status.
f. Demonstrate the ability to obtain commitment and consensus from others through effective communications, compromise, and interpersonal behaviors without the managerial control of people and resources. Exhibit organizational agility based upon an understanding of how departments function. Maneuver through complex business obstacles effectively and obtain desired changes.
g. Build relationships with all levels of management and influences management to develop resolutions that manage risk. Handle conflict appropriately. Demonstrate the ability to take an unpopular stand to address high risk issues.
h. Provide leadership and direction in support of the Company's implementation of and ongoing compliance with the National Association of Insurance Commissioners (NAIC) Annual Financial Reporting Model Regulation Model Audit Rule. Determine appropriate actions by analyzing and understanding Wellmark's internal and external financial statements and the requirements of the NAIC Model Audit Rule and overseeing the team who assists business units with documentation, identification, implementation and testing of internal controls.
i. Provide direction and oversight for complex level operational audits, including coverage of core business transactions such as claims, membership & enrollment, and customer service. Stays up to date with emerging risk issues facing the organization from an operational perspective.
j. Provides oversight and quality review of reports summarizing audit findings and discusses results with business units and other stakeholders. Negotiates and develops appropriate corrective action plans in collaboration with the business units and senior leadership. Builds and enhances productive client relationships.
k. Analyze the Internal Audit Department for efficiencies and best practices and makes recommendations for improvement. Refine departmental policies and procedures. Stay up to date with internal audit best practices and apply knowledge to Wellmark, Inc. Ensure department complies with International Standards for the Practice of Internal Auditing. Some departmental projects may require research and development of new technology.
l. Serve as the lead point of contact with Wellmark's external auditors in regard to assigned financial and SSAE16 report work, including scheduling of work, periodic status updates, and quality review of worked performed by internal auditors and performance auditors.